Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and Sottiricon Limited ("Sottiricon," "we," "us," or "our") regarding your use of our bike rental services and website located at sottiricon.com.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.
Service Description
Sottiricon provides bike rental services throughout the United Kingdom. Our services include:
- Hourly, daily, and weekly bike rentals
- City bikes, electric bikes, and mountain bikes
- Safety equipment including helmets and locks
- Customer support and roadside assistance
- Online booking and reservation system
Eligibility and Registration
Age Requirements
To rent a bike from Sottiricon, you must:
- Be at least 18 years of age
- Possess a valid government-issued photo identification
- Have a valid payment method
- Agree to these Terms of Service
Account Registration
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your login credentials secure and confidential
- Notify us immediately of any unauthorized use
- Accept responsibility for all activities under your account
Bike Rental Agreement
Rental Process
To rent a bike, you must:
- Complete the online booking process or visit a rental location
- Provide valid identification and payment information
- Sign the rental agreement and safety waiver
- Complete a brief safety orientation if required
- Inspect the bike and report any existing damage
Rental Fees and Payment
Rental fees are clearly displayed during the booking process and include:
- Base rental rate (hourly, daily, or weekly)
- Any applicable taxes and fees
- Optional equipment rentals (helmets, locks, etc.)
- Insurance coverage (where applicable)
Payment is due at the time of booking. We accept major credit cards and debit cards. A security deposit may be required and will be refunded upon safe return of the bike.
Rental Period
The rental period begins when you take possession of the bike and ends when you return it to an authorized location. Late returns are subject to additional charges as follows:
- Up to 1 hour late: 50% of hourly rate
- 1-6 hours late: Full additional day rate
- Over 6 hours late: Full additional day rate plus late fees
User Responsibilities
Safe Operation
You agree to:
- Operate the bike safely and responsibly
- Follow all traffic laws and regulations
- Wear appropriate safety equipment, including helmets
- Inspect the bike before each use
- Report any mechanical issues immediately
- Use the bike only for its intended purpose
Prohibited Uses
You may not:
- Allow anyone else to use the bike without authorization
- Use the bike for commercial purposes
- Modify, alter, or repair the bike
- Use the bike while under the influence of drugs or alcohol
- Engage in reckless or dangerous riding behavior
- Use the bike for racing or competitive events
- Exceed weight limits specified for each bike type
Care and Maintenance
During the rental period, you are responsible for:
- Keeping the bike in good condition
- Securing the bike when unattended using provided locks
- Protecting the bike from theft, damage, and misuse
- Returning the bike in the same condition as received
- Reporting any incidents or damage immediately
Liability and Insurance
Your Liability
You are fully responsible for:
- Any damage to the bike during the rental period
- Theft of the bike or its components
- Injury to yourself or others while using the bike
- Property damage caused while operating the bike
- Violations of traffic laws or regulations
Limitation of Our Liability
To the maximum extent permitted by law, Sottiricon shall not be liable for:
- Personal injury or death resulting from bike use
- Property damage caused by or to the bike
- Theft or loss of personal belongings
- Indirect, incidental, or consequential damages
- Mechanical failures or defects in the bike
Insurance Coverage
We maintain insurance coverage for our fleet, but this does not cover:
- Personal injury to the renter or third parties
- Damage to personal property
- Theft resulting from failure to properly secure the bike
- Damage caused by misuse or negligence
We strongly recommend that you verify your personal insurance coverage before renting.
Cancellation and Refund Policy
Cancellation by Customer
- More than 24 hours in advance: Full refund
- 12-24 hours in advance: 50% refund
- Less than 12 hours or no-show: No refund
Cancellation by Sottiricon
We may cancel your reservation due to:
- Severe weather conditions
- Mechanical issues with the reserved bike
- Safety concerns
- Force majeure events
If we cancel your reservation, you will receive a full refund or the option to reschedule.
Damage and Loss Policy
Damage Assessment
Upon return, we will inspect the bike for damage. You will be charged for:
- Repair costs for damage beyond normal wear and tear
- Replacement costs for lost or stolen components
- Full replacement cost if the bike is stolen or totaled
- Administrative fees for processing damage claims
Damage Charges
Common damage charges include:
- Flat tire repair: £15
- Broken spoke: £10
- Damaged derailleur: £45
- Bent wheel rim: £75
- Broken chain: £20
- Missing accessories: £5-£25 each
- Complete bike replacement: £300-£1,500 depending on model
Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Sottiricon and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
Prohibited Conduct
You agree not to:
- Use our services for any illegal or unauthorized purpose
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Transmit viruses or malicious code
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our services
- Harass, abuse, or harm other users or our staff
Termination
We may terminate or suspend your account and access to our services immediately, without prior notice, if you:
- Breach any provision of these Terms
- Engage in fraudulent or illegal activities
- Pose a safety risk to yourself or others
- Damage our property or reputation
- Fail to pay required fees or charges
Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions or regulations
- Labor strikes or disputes
- Acts of terrorism or war
- Pandemic or health emergencies
- Severe weather conditions
Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.
Dispute Process
Any disputes arising from these Terms or your use of our services shall be resolved through:
- Direct negotiation with our customer service team
- Mediation through an agreed-upon third party
- Litigation in the courts of England and Wales
Modifications to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated through:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications where applicable
Continued use of our services after changes constitute acceptance of the modified Terms.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions shall be modified to the minimum extent necessary to make them valid and enforceable.
Entire Agreement
These Terms, together with our Privacy Policy and any rental agreements, constitute the entire agreement between you and Sottiricon regarding the use of our services.
Contact Information
For questions about these Terms of Service, please contact us:
These Terms of Service are effective as of the date listed at the top of this document.